كتب bokra a7la
وظيفة الكول سنتر من اسهل الوظائف فى مصر ومرتباتها كويسه جدا عشان كده جايبلكم اهم اسئله الكول سنتر





What do you know about customer service?
Customer service is the basic stage at any respectable company, which makes the relation between the customer and his company much better by serving him by perfect way to reach his satisfaction

Why do you apply the customer service offer?

Because I have personal skills qualified me for this job like "good communication skills, good listener, patient, sociable, friendly, Calm, like to help people and I have the ability to work in team work What are the strength / positive points in your personality? I'm an
organized person, dependable person, hard worker, calm, have the ability to work under stress and have the ability to solve problems

What are the weakness / negative points in your personality?

I'm over self confident What will you do if the customer abused you during call? - I'll be good listener to him and patient - let him to explain all the problem to me - I'll take my steps to solve this problem and following with the customer till solve it and reach his satisfaction - after that I'll take all my steps to avoid this problem in the future What will you use in your work? The good listening, the concentration, the patience and the punctuality in my information What are you needed in yourself? I needed to be very fluent in speaking English ******** in order to achieve my targets

دى بقى بعض الاسئلة اللى ممكن تقابلك برضه وبالاجابات لكن انت بقى اللى هتغير الاجابة على حسب ما انت عايز او على حسب مجالك او شوف انت عايز ترد تقول ايه :

Introduce yourself? My name is ................... , I am 25 Years old, I graduated from faculty of commerce Cairo University, Accounting department, Graduation year 2006 about my courses and training, I had studied English ******** course at A U C and graphic diploma at kit center for training with project grade excellent, I worked in kit center for training as a graphic designer for one month only and I left my work because I joined with the military service

Why you left your previous work? Because I joined with the military service Tell me a time you work under stress? When I was working, my managing director asked me to finish all designs creatively in one day in spite of the designs need more than two days to finish I had finished it successfully creatively in one day only

What the biggest thing you achieved in your life? My project took the best project in the graphic diploma

What the biggest thing you achieved in your life? My project took the best project in the graphic diploma

What is the same relation between the customer service agent and the designer? Both of them aim to fulfill the customers needs each who in his field What is the hardest situation you met before?

When my structure in the graphic diploma asked me to explain some lessons in the Photoshop program to the designers team and I explained it clearly

What is the type of the customer service field?

What the biggest thing you achieved in your life? My project took the best project in the graphic diploma What is the same relation between the customer service agent and the designer? Both of them aim to fulfill the customers needs each who in his field What is the hardest situation you met before? When my structure in the graphic diploma asked me to explain some lessons in the Photoshop program to the designers team and I explained it clearly What is the type of the customer service field?

Why you didn't introduce yourself again to the Kit center? Or any other advertising company

What are you see yourself after 3 years I hope to get higher positions and promotions in my work such as team leader , both in customer service or, Human Development Department


And that because I will not suffice to work only, but i will try to take more courses that will help me to success and innovation in the area in which I work in it And then access to the highest positions يحدوني الأمل في الحصول على أعلى المناصب والترقيات في عملي كقائد الفريق ، سواء في خدمة العملاء أو إدارة التنمية البشرية وذلك لأنني سوف لا اكتفي بالعمل فقط ، ولكن سأحاول أن اخد المزيد من الدورات التدريبية التي سوف تساعدني على النجاح والابتكار في المجال الذي أعمل فيه ، ومن ثم الوصول إلى أعلى المناصب

whats the skills must be in the successful call center person to be friendlily , good listener, calm ,kind,and sociable أن يكون ودود ومستمع جيد وهادئ و لطيف و ومؤنس

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